Frequently asked questions

• Is the reservation charged extra?
• How do I know my driver arrived at the pickup location?
• How can I order Taxi and Chauffeur Services?
• Can I order Taxi and Chauffeur Services 24 hours a day?
• How can I pay for a transportation?
• Do you issue invoice for legal entities?
• Which vehicle categories are available for the Taxi and Chauffeur Service?
• What is the price for a transportation in a Standard vehicle category?
• Do you charge extra for transport of personal luggage?
• What if I lose or leave a personal item in a RIDE2 vehicle?
• Is it allowed to transport animals in the vehicle?
• What if my flight is delayed or lands earlier than expected?
• Is smoking allowed in RIDE2 vehicles?
• Does the service provide trips to national parks?
• Can I cancel my reservation?
• What is the price of transportation in the Electric vehicle category?
• What is the price of a transportation in the Van vehicle category?
• What is the cost of a transportation for a Premium vehicle category?
• How can I recognize my RIDE2 vehicle?
• How can I recognize my RIDE2 chauffeur?
• Are the Taxi and Chauffeur Services adapted for transport of persons with disabilities?
• How can I use the RIDE2 mobile app?
• Can I track the location of my vehicle?
• Where can I submit a complaint or a praise?
• Can I order a child car seat?
• Can I use your service for organised transport for more people?
• Can I have a collective business account for my business?
• Does RIDE2 include the Meet & Greet Airport Service?